PRACTICAL INFORMATION
Frequently Asked Questions
Are you in partnership with Glasgow City Council?
Yes, we work in partnership with Glasgow City Council to offer funded places for  eligible children.
Do you accept childcare vouchers?
Yes, we accept a wide range of childcare vouchers. If we are not registered with your current voucher provider we will make arrangements to do so.
My child is under 2 years old - can I enrol them at The Enchanted Tree Nursery?
Unfortunately, we can only offer places to children aged between 2 and 5 years old. We would, however, be delighted to add your child to our waiting list! Please contact us with your child's name, date of birth, address, and a contact telephone number. We will get in touch with you on the approach to your child's second birthday to discuss availability. Please note that being on our waiting list does not guarantee your child a place, as enrolment is subject to availability.
Do you provide drinks, snacks and lunch?
We provide a healthy snack during each of our sessions. Children arriving before 9.30am are offered a healthy breakfast. Fresh drinking water is available for children to help themselves to throughout the day. Chilled milk is offered during snack and lunch times. For an additional fee, we can provide your child with a healthy hot 2-course lunch which is prepared and delivered to the nursery by an external catering company. Alternatively, please provide your child with a healthy packed lunch, which we will keep chilled in our refrigerator. Please note that we are not able to heat any packed lunch items.
How can I enrol my child at The Enchanted Tree Nursery?
An application form can be found here. Please complete this form and submit it to the nursery. We can then discuss our current availability and go through the enrolment paperwork. To complete the enrolment process we will require proof of your child's identity and date of birth (birth certificate) as well as proof of your address (council tax/utility bill).
How can I help my child settle into nursery?
In order to ensure a smooth transition from home to nursery we offer complimentary settle sessions for up to 1 hour daily. The amount of transition sessions required varies for each child. We generally find that 1-2 days of transition sessions work for most children. Please note that if your child is not yet 2 years old we will require you to stay with them throughout these transition sessions until they reach their 2nd birthday. We also offer a one hour meeting with your child's key worker to discuss your child's needs and preferences and to agree strategies to ease your child's transition into nursery life.
How do I pay my nursery fees?
Upon enrolling your child with us, we will issue you with a contract which provides a detailed breakdown of your child's fees which are spread across the year and broken down into 12 equal monthly payments. Fees are payable by bank transfer on or before the first day of each month and, as invoices are not issued, we normally recommend that a standing order is put in place.
Do you offer term-time only places?
No, we only offer places for 50 weeks of the year.
Do you operate throughout the year?
Yes, we are open 50 weeks of the year. We close for two weeks over Christmas and New Year, Easter Monday and the Monday of the September weekend. As our hall is an official polling session we also close on voting days.
Can I drop off and collect my child out-with the standard session times?
Although our morning sessions start from 8am, you can of course drop your child off at anytime convenient to yourself. Similarly you can pick up your child anytime before we close at 6pm. However, please note that there is no discounted price for using less hours as we have to ensure we have adequate staffing levels to cover the number of children enrolled in each session.
OPENING HOURS
Mon - Fri: 8am - 6pm
Sat: Â Closed
Sun:Â Closed
SESSION TIMES
Morning Session: 8am - 1pm
Afternoon Session: 1pm - 6pm
Full Day Session: 8am - 6pm
"At the end of the day, the most overwhelming key to a child's success is the positive involvement of parents"
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- Jane D. Hull
Here at The Enchanted Tree Nursery, we believe that parent involvement plays a vital role in improving our setting. We therefore always aim to ensure that we are maintaining excellent communication with our children's parents and carer, primarily through use of our FAMLY App.
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This App has many benefits:
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See your child's daily activities: We update your child's daily activities, such as signing in and out times, nappy changes, sleep times, and meals. You can find all of this information on your child's activity feed, on their profile, and you can also choose to receive notifications about these events too;
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Add or edit your child's information: We can store information about the children in order to provide the best possible care and we can ask you, as a parent, to help populate this information;
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Permissions: You can grant various permissions via the App, such as for outings and suncream application;
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Add contacts to your child's profile: You can add additional contacts to your child's profile, assign who can pick up your child, and send logins to invite those contacts to the app;
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Learning Journey: Your child's key worker uploads photographs and observations of individual children's learning development and progress for parents and carers to view. This allows you to see what your child gets up to whilst at nursery and encourages links between learning at home and at nursery;
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Send messages to our team: You can send messages directly to the ETN team through the app. This can either be a private message to the management in the nursery, or to the staff in your child's room;
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News Feed: The app also has a newsfeed section where we update parents and carers with information regarding the nursery, parents nights, photographs and observations of what the children have been learning;
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The FAMLY App can be downloaded to your phone enabling access at all times.
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